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Frequently Asked Questions
- Who is Noodoll?
- Noodoll lives in Noodle Town where everyone, and everything is made of noodles. He sings, dances and is the number one star of Noodle Town. Unfortunately for Noodoll, his carefree existence is disturbed by the troublesome Ricehead from the near by Rice Town where everyone and everything there is made of rice.
- What is Noodoll brand about?
- As the superstar and namesake of the brand, Noodoll’s friendly, playful nature and positive attitude reflect the values of our brand and products. The Noodoll brand is long established, having made its debut appearance internationally in 2002 with stockists including Urban Outfitters and TOPSHOP. Following on from that success YiYing set up the Noodoll studio in 2008 with a vision of creating accessory designs supported by a playful narrative. Our vision is to design with fun, care, a handful of humour and our love of a good story to brighten all things practical, bringing joy into your life.
- How often do you release new stock?
- Every 2-3 months to make sure we keep the brand fresh and innovative and of course, to keep you happy.
- How do I place an order?
- Simply click on the item you wish to buy, select the colour or size you wish to purchase and click “Add to Cart” These items will then be placed in your shopping basket. You can click on “View Basket” at anytime to see what you have selected, or “Checkout” to proceed to make a payment.
- What payment methods do you accept?
- We accept most major credit and debit cards in UK Pound Sterling through Worldpay and Paypal.
- Is it safe to shop with you online?
- Noodoll are committed to protecting the privacy of our site visitors and customers. It is 100% safe to shop with Noodoll. We will never pass on your personal data to any third parties.
- My payment has been refused, why?
- Firstly, we would recommend checking your entered details are just as they appear on your card. If this doesn’t help, check the entered billing address (where your statements are delivered) is correct. If the problem still occurs please email us at shop@noodoll.co.uk and we will see if there is anything we can do.
- Uh oh. I don’t have a confirmation email….
- These things have a habit of filtering into your junk mail so please check there before you panic. If not, there is a possibility when you registered with us that you entered your email address incorrectly, so please check your account details. If that’s not the problem, drop us a line at shop@noodoll.co.uk with your order information and we will do our best to assist you.
- I don’t want to register, can I still make an order?
- Of course! You do not need to create an account to complete an order, although we would recommend registering with us as it enables the handy function of tracking your purchases, and saving time for your next purchase.
- How do I return my goods?
- If you are unhappy with your goods please email us at shop@noodoll.co.uk within 7 days of receiving your order to arrange or refund an exchange. We are happy to do exchange or refund. Merchandise must be returned in the same condition it was received. Your refund will be credited in the same manner and account as used to make the original purchase. We apologise that shipping charges however are not refunded.
- Return address
- Noodoll e-shop return, Unit 5, Zeus House, 16-30 Provost Street, London N1 7NG, Tel: +44(0)207 253 1890
- I live outside of the UK…will you still send to me?
- Yes! We ship worldwide. Delivery charge will vary depending on the package weight and destination.
- Wholesaler
- Noodoll is always looking for nice and friendly stores to stock our fun loving products. If you are interested in working with us please don’t hesitate to contact us hello@noodoll.com or click the Wholesale link on the left of the site menu.
- Licensing related
- Please email hello@noodoll.com or telephone +44(0)207 253 1890
- Working for Noodoll
- We work with illustrators, freelance designers and sales. If you like what we do and are interested to work with us, please send your CV and example of works in pdf files to hello@noodoll.com.
- Internship opportunity
- We like working with people from all sorts of creative backgrounds, please get in touch with your CV and example of works in pdf files to hello@noodoll.com.
